Evans Incorporated

Active Listening in the Workplace

Thrive in Five
According to Inc., active listening means you are 100 percent zoned in to what the person sitting across from you is saying and doing. This creates room to empathize and validate the feelings of the person who is speaking. In the workplace, communication is a key link to productivity. In today’s Thrive, we will discuss active listening in the workplace!

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So what is active listening?

By listening carefully, you foster a healthy work environment that lets your coworkers know you are there for them. This is because most people do not listen to understand, but to respond, so when people listen with an intent to understand, it shows that you really are paying attention to the conversation.

This week’s Thrive spotlight Jenna Sutor has provided us with some tips to engage in active listening:

Be Present

Make the conscious decision to give your full attention to the speaker; notice the speaker’s non-verbal signs as well as his or her tone and word choice

Be Patient

Don’t interrupt; don’t focus on what you want to say; be ok with periods of silence; remember that active listening is an investment in the relationship

Be positive

Listen with an open mind; try not to make judgments or solve the problem

Be a Partner to the Speaker

Provide feedback to the speaker; ask for clarification; empathize

Be Persistent

Conclude the conversation with a summary statement, which ensures understanding and makes the speaker feel heard; follow-up after the conversation with relevant questions or info; practice, practice, practice!

Apply the Five

Now that you know what active listening is and how to engage in it, take this self-assessment to see how good your listening skills are!

After completing this self-assessment, use the feedback to see how you can improve your active listening skills. It’s a skill that can be applied to any aspect of our life, so keep practicing!

Learn How Evans Thrives!

What better way to inspire you to thrive than to hear about real people making it happen? And what better way to learn about Evans than to make those real people Evans employees and partners?

Meet Jenna Sutor!

This holiday season consider giving the gift of active listening. Active listening can be a genuine gift to both conversation participants.

One of the most precious things nowadays is our time, and giving our time by actively listening can have many benefits, including building stronger relationships, solving problems, and increasing productivity. As a consultant, strong relationships and greater productivity can translate into a greater ability to influence, persuade, negotiate, and gain new work.

The goal of active listening is to earn the trust of others and aid in understanding others’ situations . Active listening differs from critical listening – we’re not evaluating the message of the speaker with the goal of offering our own opinions or solutions. Our role as a consultant is to empower our clients to overcome their own challenges.

While searching for the perfect presents this holiday season, try to work in some intentional active listening time ; you may just delight your recipient with the best gift of all!


Until Next Time…
Evans’ Talent Engagement Team
(Kaitlin Hurley, Mahi Chopra and Nicole Anderson)

Employees THRIVE when they are involved, mentored, challenged, healthy, paid well, appreciated, empowered, trusted, connected to strategy, heard
(This image was adapted from a commonly shared internet image.)

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