Celebrating 25 Years of Service: Northern Virginia Family Services

For 25 years, we at Evans have worked with organizations that contribute to the greater good in our local community. The mission of the Northern Virginia Family Services (NVFS) is, “To empower individuals and families to improve their quality of life, and to promote community cooperation and support in responding to family needs.” They achieve this end by providing essential resources that support financial, emotional, and physical well-being to individuals and families in Northern Virginia. Every year, NVFS provides 35,000 individuals the tools to achieve self-sufficiency.

Since 2015, Evans has partnered with NVFS through sponsorships and donations to its school supply collection program. Additionally, we are a proud four-time recipient of the NVFS Company as Responsive Employer (CARE) award. For over 25 years, the CARE Awards have recognized upstanding companies making Northern Virginia a better place for everyone to live, work, and play.

“The CARE Awards highlight companies that understand and exemplify the shared significance of work and family as building blocks to healthy communities. This aligns with Evans’ vision to build healthy organizations through innovation. We recognize that healthy organizations start with healthy individuals, which in turn are the building blocks to strong communities. We are enthusiastic proponents of the NVFS mission and look forward to continuing our partnership for years to come,” said Ashley Tolub, senior manager at Evans Incorporated and member of the CARE nomination committee.

The CARE Awards select companies that promote a culture of service and positive employee engagement strategies. Awardees are commended for their sustained corporate social responsibility efforts and employee volunteer engagement. Winners are chosen based on their initiatives including innovative and sustained corporate social responsibility, to create best places to work in the area.

Celebrating 25 Years of Service: Our Legacy of Positive Change

For 25 years, Evans Incorporated has been committed to a culture of service and servant leadership – we believe it is central to our human-centered approach. In addition to serving our clients and partners, we give back to our profession and community by lending time and expertise to associations and non-profit organizations. In this vein, we recently unveiled our strategic vision for 2025: we build healthy organizations that move society forward. We believe healthy organizations are the foundation to healthy communities and—as a company that specializes in human-centered change management—we recognize that authentic change must first begin on the individual level.

Service through Leadership

Since 1974, The Women’s Center in Vienna, Virginia has provided mental health counseling, support, and education to help people live healthy, stable, and productive lives. Since 2013, Evans has sponsored The Women Center’s annual Leadership Conference, providing our team with greater awareness of the organization’s mission and impact. The event is a highly anticipated day of connection, thought leadership, and inspiration, as attendees hear and learn from those who are rising above the fray and making a positive difference in the world.

Last year, the theme for the conference was “Be the Change” and this year, “It Starts with Us.” These sentiments perfectly align with the Evans model for change, accountability, and the culture of leadership in service. Evans practices “leadership” as a VERB, and our leadership is demonstrated through service, so others may be drivers of change for themselves, their families, organizations, and their community.

Meeting Core Human Needs

ur commitment to service is not limited to extending support in the form of professional training. Since 2010, we have donated over 5,000 lbs. of food and cash-equivalents to the Arlington Food Assistance Center (AFAC). We understand that individuals cannot act to better their lives without first having their basic needs met. AFAC helps to feed 2,300 families in the local community every week. We have numerous programs that provide support in the form of primary needs – food, clothing, shelter – to organizations like Salvation Army, Shelter House, Northern Virginia Family Services, and more.

Our Legacy

From the beginning 25 years ago, Evans has sought to streamline systems and processes to improve organization operations. We learned that changes in processes won’t last and deliver ROI – Real Operational Impact® – without ensuring a connection at the individual level first. Healthy individuals, those who are resilient and have their basic needs met, are better able to drive ROI in their organizations. As leaders, we believe it is our responsibility to serve individuals, who, in a virtuous cycle, contribute to the development of healthy organizations and communities. Moving society forward starts with us, and that is the legacy of positive change and ROI we hope to achieve.

Honoring our Roots: Ford ErgoRX

By Sue Evans, Founder, Evans Incorporated

Human-centeredness is a cornerstone of our company formed nearly 25 years ago. While we are excited about changes ahead, we remain true to our DNA – our values, beliefs and behaviors and the culture that has made us a great place to work and deliver impact.

Let me spend a few minutes “honoring our roots” – in “human-centered” consulting.

First, let’s remember that words matter. Did you know that the terms, “company,” “corporation” and “organization,” terms that we routinely use, have a human-centered origin? “Company” evolved from “companion,” “corporation” from the Latin word “corpus,” meaning “body,” and “organization” from “organ.” These are all terms that refer to people, humans, flesh and blood.

It’s hard to escape the human connection – nor would we want to. We also refer to our combined Strengths Finder chart, where each employee’s top five strengths are shown, as our “corporate DNA.”

Evans’ DNA is made up of collection of diverse, yet complementary, strengths or attributes that define us as one unit, one company, one team, but also as individuals. Think of it as a human with blue eyes and blonde hair, the eyes and hair being attributes that are part of the whole organism. So, although our DNA collectively makes us into a company, we are separate individuals, or attributes to the whole organism, as well.

Our DNA is more than a compilation of strengths, of course. Just as an organism’s DNA does not tell the whole story, we are also an organization defined by shared values, beliefs, vision and purpose. This entire combination of values and strengths is essentially what we call our “prosilient” Evans DNA – our culture. I think all of you would agree that Evans’ DNA sets us apart from other companies or organizations. Our DNA helps us frame a consistent experience for us all and allows us to stretch and grow. – That part of our ROOTS is something we will continue to honor!

Second – let me tell you a story that really defines us as Human-Centered.

Many have heard me talk about Ford – our first client.

Let me add more to that story – to help you understand why I’m passionate about those roots. To me, our work with Ford and the Ford UAW to help them automate a paper evidence book exemplified human-centered consulting – on MANY levels.

For context – this work began in the mid-90’s – many of you were in grade school or high school or maybe college – a few of us have a few more years of experience. But email, the internet, and web-based applications were just emerging.

Ford’s head of Corporate Ergonomics came to me with a problem, searching for a solution to improve their Ford Ergonomics Process – a documentation-heavy paper-based process required by Occupational Safety and Health Administration. What could we do to make it easier, and make the data more sharable, auditable? Together we created a kind of skunk works to design and develop a solution – and as we navigated Ford’s corporate IT bureaucracy – finally launch 4 years after its start.

Why human-centered?

  • We partnered with them to automate a paper documentation process – one that the plants used to ID, track, and resolve ergonomic – human/work – issues in the plants.
  • The partnership was based on relationships of trust and respect at all levels – union and management workers from the plant LECs, engineers designing production lines, and corporate/management responsible for compliance with the OSHA mandated process – and our mutual efforts to use automation to make the process better.
  • We designed experiences that enlisted their buy-in, requirements, and feedback – and enabled them to be the adopters and champions for the application’s adoption in the plants
  • We were also “organization innovators” – bringing our tech nerdiness and game changer attitudes to the challenge of designing an application for the web before Ford IT had any web standards. We partnered with our client at Ford to push the envelope – for tech and for access.

The resulting web-based database application, ErgoRx – for Ergonomics Resource Exchange – was launched as Ford’s 1st web-based health and safety application, and Ford’s 2nd web application overall.
And Evans continues to host, support and maintain ErgoRx – since 2009 as version 2.0 – where it’s used in 17 countries, by 43 active LECs, and 1300 users, and over the past 10 years, has tracked nearly 12000 ergonomic concern investigations.

Our roots as human centered consultants run deep – allowing a lot of healthy growth and diverse work to occur.

“Human-Centered” defines what we do and how we do it!